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Training Specialist - Coeur DAlene Job

Company Name:
Alliance Data
This position is 40 hours/week; a flexible schedule is required to meet the operational business needs of training. This will include day and evening classes and some possible weekend requirements.
Responsibilities:
Conduct new hire and refresher training which will include classroom and on the floor training.
Promote consistency by ensuring associates adhere to STEPS training material.
Report and monitor progress of employees during training periods.
Revise and/or recommend revisions to the training curriculum and improvements to the process.
Conduct training on system enhancements, term-changes, and new procedures as needed.
Assist with the development and delivery of communication tools needed for new procedures.
Assist with associate questions and handle escalated calls.
Present information in department and section meetings or smaller groups settings.
Recognize training or behavior issues and forward to the appropriate supervisor.
Assist with mentoring associates and provide coaching and feedback
Identify areas of opportunity for associates and develop action plans for improvement.
Attend and learn other training departments programs to work towards becoming a cross-functional trainer for all areas of the business.
Ability to enhance and continually improve facilitation and leadership skills.
Stay abreast of new training initiatives, material and client information.
Other duties as assigned based on business needs.
Qualifications:
Strong leadership skills
Willingness to train in any area e.g. service, collections, account control, recovery.
Strong organizational and preparation skills.
Strong work ethic and true desire to provide an excellent on boarding and learning environment for all associates.
Creative thinker and problem solver.
Ability to influence others in a team or one on one.
Effective verbal and written communication, interpersonal and analytical skills
Demonstrated presentation and facilitation skills
Ability to work independently and make quick, informed decisions
Ability to effectively manage priorities in a multi-tasking environment
Positive, upbeat attitude.
Schedule flexibility and adaptability is critical to this role. Travel may be required to train at other site locations.
Proficiency in Microsoft Windows/Office, especially Word and PowerPoint
High school diploma or equivalent
Qualifications
Retail Pay Statement
Alliance Data offers a competitive salary, a comprehensive selection of benefit options including 401(k).
Retail Conditions of Employment
All job offers are contingent upon successful completion of credit and background checks.
Retail Services
Let''s face it; it''s a brand loyal world we''re living in, which is why Alliance Data Retail Services offers integrated private label and co-brand credit card programs enhanced by integrated marketing services. We manage over 90 credit programs for America''s most recognized retailers, helping them sell more and improve customer loyalty.
About Alliance Data
Alliance Data (NYSE: ADS) and its combined businesses is North America's largest and most comprehensive provider of transaction-based, data-driven marketing and loyalty solutions serving large, consumer-based industries. The Company creates and deploys customized solutions, enhancing the critical customer marketing experience; the result is measurably changing consumer behavior while driving business growth and profitability for some of today's most recognizable brands. Alliance Data helps its clients create and increase customer loyalty through solutions that engage millions of customers each day across multiple touch points using traditional, digital, mobile and other emerging technologies. Headquartered in Dallas, Alliance Data and its three businesses employ approximately 11,000 associates at more than 70 locations worldwide.
Alliance Data consists of three businesses: Alliance Data Retail Services, a leading provider of marketing-driven credit solutions; Epsilon , a leading provider of multichannel, data-driven technologies and marketing services; and LoyaltyOne , which owns and operates the AIR MILES Reward Program, Canada's premier coalition loyalty program. For more information about the company, visit our web site, , or follow us on Twitter via @AllianceData.
Location: Coeur D''Alene, ID, US
Job: Operations
Organization: Alliance Data - Retail
Schedule: Regular
Job Type: Full-time
Job Posting: 2014-06-05
Req ID: 0062811

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